Welcome to Smart Support
A collaborative support model where we and our customers truly ‘Work As One’ to solve problems and share knowledge.
What’s Different ?
Our support process is both collaborative and 'smart'. We've made it technology-driven, rather than human effort-driven. Archiving and digitizing our knowledge base in a central online location has made the experience of support friction-less it is painless for all concerned, and also more efficient.
We have created a repository of customer queries and answers based on past interactions the customers. Our machine learning bots (virtual agents) are trained on existing questions and learn intelligently over time.Based on customer interactions, Our support team is constantly updating the content repository to make it more relevant and accurate. We train our chatbots to understand customer queries and respond correctly with the help of our advanced Artificial Intelligence (AI) and Machine Learning (ML) capabilities
For Product Related Support
Self-Service Portal
We provide an easy to search knowledgebase that draws on a vast amounts of collated knowledge to quickly deliver accurate answers.
Powered by AI/ ML
24*7 Automated Support
This is an intelligent digital assistant that learns from customer interactions and offers helpful resources and services.
Experts Who Work for You
Personalized assistance from people is provided by across the company with the right skills and with deep
insights.
Self-service Portal
Easy to search knowledgebase that draws on a vast amount of collated knowledge to quickly deliver answers.
24*7 Automated Support
Intelligent digital assistant that learns from customer interactions and offers helpful resources and services.
Experts That Work For You
Personalized assistance from people from across the company with the right skills and with useful insights.
BENEFITS
Faster Resolution
Less dependency on human effort and skill makes the support process significantly more efficient and minimizes customer frustration.
Better Visibility
A much more proactive and user-friendly experience is provided where issues that are not solved can be logged and status can be tracked online.
Effective Feedbacks
A user-friendly feedback mechanism is provided where customers are encouraged to submit immediate and honest feedback, This helps us help you better.
Personal Attention
More rewarding experience for the customers as they get served by people who can help them in a real and practical sense, and in the fastest possible way.
“YOU ARE A STAR!! Without your follow up and commitment we wouldn’t get through the day!!! Yet, I can’t explain the pressure that I was going through from different channels!! But the good thing is that we have resolved it ALL, and all projects are back online.”
Ayman El Tannir , Project Director, China Petroleum Engineering
Your Voice Matters
You have a say in new product features and upgrades. If you wish you can, 'collaborate' with the product team working on new features and enhancements.
For Product Related Support
Welcome to Smart Support
Enforce your standards
Drive your quality and compliance processes through workflows.
Work with distributed teams
Improve collaboration and accountability among project teams.
Get more visibility in to projects
Get actionable insights in to project status and financials.
What is SmartProject?
Wrench SmartProject is an award-winning integrated digital platform for the execution of engineering and construction projects. It has built-in processes and best practices that drive project execution on a day to day basis, including data and document management, scheduling and budgeting, planning and forecasting, reporting and reviewing, and more.
Make it truly yours
Offer it to customers under your brand name
We will provide you and your customers in-depth training and handholding support to experience success with the platform. Leave all the fuss to us and manage your projects with absolute peace of mind.
Configure
Set up the platform as per your business process or select from a library of best practices.
Customize
Build your own features, functions and modules using our powerful API’s.
Personalize
Create your own branded version of the product by adding your logo and colours.
Talk to an Expert
Request a personalized demo today
Additional Resources
Case Study: CBRE
How SmartProject ensure organizational process compliance and generated reports for the management.
Case Study: Cushman & Wakefield
How SmartProject manage the entire project management activities from the pursuit stage to the closeout stage.
