Summary 

The case explores how Penspen leveraged SmartProject to automate business processes with a goal to reduce human effort and create a system that could give them accurate information in real-time.  

Challenges 

• Unable to deliver the engineering deliverables (designs and drawings) on time. 
• No predictability on how the project is progressing so as to necessary corrective action upon finding deviations. 
• Preparing a large number of customized weekly reports to various clients without adding further operations resources to the team. 
• Lack of a system that enables workshare, track progress of work and reporting. 
• Lack of a system enforced quality control to ensure that everybody in the organization follows the relevant processes, policies, and procedures. 

Benefits of implementing SmartProject 

• Real-time project monitoring and real-time reports on the progress. 
• Completely automated document management. 
• Complete quality management enforced system. 
• Completely automated reporting. 

Results

• Significant improvement in project control.  
• Much more efficient Information-sharing between multiple departments, and complete visibility on the project status between multiple offices. 
• No rework due to usage of wrong documents or wrong versions of documents. 
• Man-hour spent for document control has substantially reduced. 
• Co-ordination effort when working between multiple departments and offices has reduced substantially. 
• Ability to take corrective action long before damage is done. 
• Higher client satisfaction.